Postage

Crafty Pig Designs use a total based shipping policy when charging for postage and packaging. Details of the way we calculate this can be found below.

We also allow collection of orders for local customers. If you wish to collect we shall refund postage if you leave a note in the comments box before you pay online.

PLEASE NOTE THAT NEXT WORKING DAY DELIVERY RELATES TO THE DELIVERY ONLY, YOUR ORDER WILL STILL TAKE THE SAME TIME TO PROCESS AS EVERYONE ELSE'S ORDER.

WE DO NOT OFFER AN EXPEDITED SERVICE.


Postage and Packing Charges:

please note areas with the following postcodes attract a surcharge with Parcelforce and we will send via alternative mail and there may be additional charges applied which will need to be paid before we ship.

Some parcels to these Postcodes may be sent on a 2 day service as there is no 24 hour service with some carriers.

IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE

 

TR21-25 

Mainland UK Charges below:

Orders £0.00 - £3.00 - 2nd class £2.00 -1st class £2.50

Orders £3.01 - £30.00 - 2nd class  £3.95 - 1st class £4.95 (mostly sent with Royal Mail unless heavy)

Orders £30.01 to £200 - £6.50 are sent by Parcelforce on a next working day service for UK Mainland only. Parcels shipped on a Friday will be delivered on a Monday as the next working day. 

NOTE THAT NEXT WORKING DAY SERVICE RELATES TO THE DELIVERY OF THE ORDER ONCE DISPATCHED NOT THE PROCESSING OF THE ORDER.

Other regions are a 2 day service only as listed below.

NOTE PARCELS OVER 100CM will incur an additional handing fee, some items need to be ordered on their own for this purpose as we cannot send some items as part of a main order, these will be dressing up stations and items around the 100cm size and anything over 100x50x50cm will incur an additional charge.

Orders over £200 are free carriage.

Please note we do try to be reasonable with postage charges, the cost of posting doesn't reflect the packing and boxes used or time packing, we absorb those into our product pricing, Parcelforce and DPD charges are what they charge us and we do not make any money on postage charges whatsoever.

Orders over £30.00 will be charged as below to those Countries :  Note this is for a parcel weights as listed below.  We will if we think suitable send with Royal Mail if the weight goes over these listed.

Republic of Ireland - £12.99 (2 day service)

Scottish Islands - £13.99 (2 day service)

Scottish Highlands £13.99 (2 day service)

Northern Ireland - £17.50 (2 day service)

Channel Islands - £13.50 (2 day service)

Isle of Man - £18.50 (next working day)

Isle of Wight - 

Scilly Isles (2 day service) 


PLEASE NOTE WE RESERVE THE RIGHT TO CHANGE WHO YOUR ORDER IS SENT WITH IF A SERVICE BECOMES UNAVAILABLE OR TOO COSTLY. WE MAY SHIP IN 1 OR 2 PACKAGES IF ITEMS ARE TOO BIG TO SEND TOGETHER.


OTHER COUNTRIES PLEASE ASK FOR A QUOTE BEFORE ORDERING.


Packaging

We try to look after the environment as much as possible, and to help with this, we may use reclaimed and recycled materials as much as possible, especially for large orders and packaged items.  Therefore larger items may not look as clean as a new parcel box, but it helps us to keep costs down for both ourselves and the customers, whilst helping to protect the Environment.

We use shredded paper for packing the boxes.

We would also recommend that customers re-use packaging where possible to further help protecting our Environment.


Dispatch Information

We may select different ways in which we dispatch our items.

In order to keep costs low and protect our Environment caused by pollution in transit, we may bulk dispatch parcels on the same day, this could result in your order being dispatched a day or two later than the currently advertised estimated dispatch time (current estimation is on the top of the home page).

PLEASE NOTE OUR TURNAROUND TIME RELATES TO TIME IT TAKES FROM CLEARANCE OF YOUR PAYMENT TO DESPATCH FROM US,  IT DOES NOT MEAN YOU WILL RECEIVE IT WITHIN THAT TIMESCALE. WE USE ROYAL MAIL FIRST CLASS FOR ALL ORDERS UNDER 2 KILOS IN WEIGHT . WE USE PARCELFORCE24 FOR MOST OTHER PARCELS EXCEPT WHERE THEY CHARGE SURCHARGES AS LISTED ABOVE.  


Final Terms

> We reserve the right to change the way we calculate our postage at any time.

> Due to postage being beyond our control customers should allow for an additional two days before raising a complaint of missing items.

 

By placing an order with us you agree to the terms and conditions set out above .


If you have any issues with any of the topics highlighted in our Postage & Packaging please get in contact with us by telephone on 01772 437450 or email [email protected] or on our Facebook Page https://www.facebook.com/CraftyPigDesigns

We look forward to doing business with you.

Happy Crafting !