Turnaround timescales: Due to the high volume of orders and low levels of staff the turnaround has been extended.
PLEASE NOTE WE CLOSE 5PM FRIDAY 19TH JUNE UNTIL 9AM MONDAY 29TH JUNE. YOU CANNOT ORDER DURING THIS TIME AND ORDERS WILL NOT BE PROCESSED.
LASER ONLY ORDERS 10-15 working days to posting for most laser orders.
Large orders may take longer please take this into account when ordering.
18MM AND LASER ORDERS - Orders of mixed 18mm items and laser items will take up to 20 working days and
large orders with lots of 18mm may take longer, please take this into account
Orders with printed, laser and 18mm will take around up to 20 working
days or longer depending on size.
Orders with just printed items will take around 10-15 working days to posting.
Large orders especially pocket hugs will take longe, please take this into account when ordering.
PRINTED HUGS ARE ON A 5- 10 DAY TURNAROUND
DURING SEASONAL TIMES SUCH AS THE BUILD UP TO CHRISTMAS AND EASTER/MOTHER'S DAY/FATHER'S DAY TIMESCALES WILL VARY AS WE GET BUSIER.
Please note we have 3 Departments, generic items go straight through to processing/cutting/packing. These are items that do not require any design work at all.
Personalised items wait in a design queue, once designed go through to processing in the departments required to complete the order starting with 18mm then lasered then finally printed.
As you can appreciate this may take time to go through each department as we are cutting/printing lots of orders all at the same time. We do process all orders as quickly as we can but please appreciate that there is a lot of work involved in each order with many different items.
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