1. Our Contract

Please acquaint yourself with our Terms and Conditions. We wish that you specifically familiarise yourself with the Rights of Return and Cancellation, as stated in Clause 8.1 and Clause 8.10, and the limits to our liability, as stated in Clause 9.1.

1.1 The Terms and Conditions as listed, govern the supply of goods, sold by Crafty Pig Designs Limited  (Company Number 08409088) of Unit 31A Progress Business Park, Orders Lane, Kirkham, Lancashire PR4 2TZ (referred to as we and us), to the customer (You). Our VAT number is 195160009.

1.2 All purchases placed by you, from us, whether by telephone, our website or by such means we may permit, are based on these Terms and Conditions as written and are subject to acceptance by us by delivery of the goods to you, at which point a legally binding contractual agreement is made between us and you.

1.3 The processing of your payment, and acknowledgement of your order, utilizing including (though not limited to) a confirmation email, does not constitute legal acceptance from us of your order.

14. When placing an order you agree to all of our terms and conditions set out in this document, and that you have also read and agree with the additional terms set out in the relevant matching documents which can be viewed by clicking the following links:-



No use, copying of text or design is allowed and everything on this site is the legal property of the owners and proprietors.

2. Processing of Orders

2.1 Please note that any parcel that has been shipped will not be replaced until at least 10 (Monday to Friday) working days has passed. Note that the day of posting is not included in the 10 days nor are weekends.

2.2 During busy periods these timescales may increase, but we will notify you on our website as to the current estimated timescales. Bespoke items may take considerably longer during seasonal times such as Christmas.

3. Out of Stock / Discontinued Items/Website Errors

3.1 We reserve the right to temporarily remove any item for sale our website, and also to completely discontinue any item.

3.2 This may be caused by a problem with third parties, and therefore, there may be a delay from when the decision is made, to the item being removed from sale.

3.3 If you happen to purchase an item that we temporarily remove, or decide to discontinue, a refund for that sole item will be offered to the customer.

3.4 Where an error has occured on the website we reserve the right to either remove the item from sale or amend the item to remove the error that has occured.

3.5 Errors may include: dimensions, pricing, availability, colours, or any other factor. Where an error has been made we reserve the right to change the item as appropriate.

4. Credit Card Security

4.1 As we use First Data for our preferred payment method, when placing an order with us you do not use our server, all communications relating to payment information is handled by First Data and their Secure Encrypted servers to ensure the payment information you provide is handled securely. We do not retain any card details.

5. Availability

5.1 All goods are subject to availability.

5.1.1 While we endeavour to maintain sufficient stock to meet all orders and purchases, if for any reason we are unable to fulfil an order due to insufficient stock levels, we will attempt to contact you using the details provided to ask how you wish us to proceed.

5.1.2 We may, at our discretion, process part of the order which is available in stock. For goods out of stock, we will either communicate with you as stated in clause 6.1.1 or process a refund for the items not fulfilled, as soon as possible and no later than 14 days.

5.1.3 Note all items are MADE TO ORDER and therefore subject to stock of materials to supply.

6. Collection

6.1 Orders can be collected from us from our site address between the hours of 9am to 5pm.

to do this you can choose “collect from store” in the delivery options at checkout.

6.2 Our address for collection is:

Unit 31A Progress Business Park

Orders Lane




7. Guarantees

7.1 We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we will replace or refund immediately.

7.2 We will not be liable for the cost of postage for any returned items (as we do not usually require a damaged item to be returned), however if a new item is shipped out as a replacement, we will cover this charge. 

7.3 Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.

8. Refunds and Returns

About faulty products, you may cancel your order and return the items purchased to us, by giving us a notice of cancellation within 14 days of the date of delivery to you, or your collection from us (as applicable). Please note that due to the nature of goods we provide, all other products, unless faulty, will not be cancelled or refunded as per clause 8.10.

8.1.1 If goods are to be delivered to you, you may need to take delivery of the goods before you can cancel your order if the goods are placed into our delivery process before we receive your notice of cancellation. Where your order comprises multiple delivery shipments, the 14 day cancellation period for the goods in your order runs from the date of the delivery of the last shipment to you.

8.2 You will lose your right to cancel after the expiry of the 14 days window as referred to in clause 1.3 (this does not affect your statutory rights).

8.3 To exercise your right to cancel, you may inform us of your decision to cancel by post, phone or email [email protected]

8.4 Upon cancellation, whether as faulty, or as a result of an agreed conclusion of communication with us, you must return the goods to us at your cost within 14 days of the time in which the cancellation was agreed, or the fault was found.

8.4.1 The exception for this would be sole if we agree that you may dispose of the goods, in which case please comply with your local restrictions before disposing of goods.

8.5 You must return goods with all components and also any promotional items received (including gifts) or discounted additional products. You can return certain goods by post from your local Post Office and larger goods will require a third-party courier.

8.6 Following cancellation, subject to clause 1.10, we will refund you the price paid for the cancelled order (or part of the order cancelled). Where you cancel the entire order, we will also refund the standard delivery charges (or an amount equal to the standard delivery charges if you elect to use a more expensive delivery method) paid. Where you cancel part of an order, we will not refund the delivery charges. We will pay the refund within 14 days after the day:

8.6.1 you notified us to cancel your order, where you have not received the goods; or,

8.6.2 we receive the goods you returned to us, where you are in the title of the goods; or

8.6.3 you provide us with a proof of return for the goods, where you have returned the goods but we have not yet received them.

8.7 We will refund you using the same means of payment as you used to pay for your order or purchase.

8.8 We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned, such as where the goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

8.9 We may withhold any refund until we have received the goods or you have supplied proof of return for the goods and the condition of the goods has been confirmed.

8.10 Your right of cancellation does not apply to goods that are cut or altered to your requirements, made to measure, made to order, made to your specifications or personalised.

8.11 Where the goods are being returned because they are faulty or incorrect, we will meet the cost of return delivery.

8.12 Without prejudice to your right to cancel orders generally under this clause 8, if you have notified us of a problem with the goods as they arrive delivered, within 14 days of delivery or collection, you have a right to reject the goods and receive a full refund, or we are happy to provide a replacement.

8.12.1 If an item develops a fault after 14 days following delivery or collection, we may offer a repair or replacement of the item, or offer a price reduction or refund at our discretion.

9. Liability

9.1 If you purchase goods from us as a consumer (which means anyone who acts outside the course of their business, trade or profession), to the extent not prohibited by law, we accept no liability for any:

9.1.1 loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);

9.1.2 loss which arises when we are not at fault or in breach of these Terms and Conditions; and

9.1.3 business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).

9.2 Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of applicable law.

9.3 Goods provided by us are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK.

9.3.1 All goods are sold per specifications provided by the manufacturer and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods. Subsequent to this, all goods provided by the manufacturer to us, are of no liability to us prior to our title, and we are not liable should you seek cancellation as a result of any discrepancies with factors outside of our control such as thickness or tolerances.

10. Events Beyond Our Control

10.1 We shall have no liability to you for any failure or delay in supply or delivery or any damage or defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).

11. General

11.1 If any provision of these Terms and Conditions (including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected. Our contract shall be governed by and interpreted in accordance with English law.

11.2 All images are for illustration purposes only. Contents or accessories shown in images are not included unless stated in the product description.

12. Contact Details

12.1 If you wish to make an order, cancel or discuss your order, or make a complaint concerning your order, please contact us by post at Crafty Pig Designs Limited, Unit 31A Progress Business Park, Orders Lane, Kirkham, Lancashire PR4 2TZ, by phone on 01253 437450, or by email at [email protected] Calls may be recorded for quality and training purposes.

13. Alternative dispute resolution

13.1 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The European Union has set up an Online Dispute Resolution (ODR) platform. If you are not happy with how we have handled a complaint about your transaction, disputes may be submitted for online resolution to the ODR Platform at www.ec.europa.eu/odr

14. VAT

14.1 Please note that all our charges include VAT at the standard rate of 20%.

15. Returned Parcels

15.1 Where an order is returned to us as “Not Collected” by Royal Mail or Parcleforce or any other courier we use, we will charge the “Return Costs” applied by such courier.  At the moment this is usually £2.69 + Surcharge of 22pence + vat, total £3.49 by RM48 Tracked.

If you have any issues with any of the topics highlighted in our Terms & Conditions please contact us at [email protected] or via our Facebook page.

We look forward to doing business with you.

Happy Crafting!

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